Human-centered design is a process, mindset, and approach to identify meaningful challenges and creatively solve complex problems.
It guides practitioners to understand and respond to the needs of specific people, question assumptions, reframe problems, and experiment to advance their solutions.
The practice puts real people — the beneficiaries and stakeholders — back into the line of sight. It helps uncover deep insights that can lead to novel solution spaces. It asks practitioners to take a prototyping approach to testing their assumptions and questions.
How does it work?
The downloadable workbook highlights four human-centered design behaviors that are central to how we can work in a more human and exploratory manner. Consider how you already exhibit these four behaviors, and where you might employ them more. There is also a quick-reference sheet to understand particular approaches of those behaviors and tactics to increase them in your team or organization.
Credits
Thomas Both and Nadia Roumani
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