When your organization is plagued by inefficiencies, redundant efforts, and fragmented customer experiences, the problem isn't always obvious.
The problem is often the invisible systems, misaligned handoffs, and siloed operations that are causing the chaos.
This workshop equips you with battle-tested service design tools that expose these hidden bottlenecks and give you a strategic framework to orchestrate cross-functional teams, eliminate waste, and drive measurable business impact.
You'll gain the clarity and capability to transform organizational chaos into coordinated action, turning operational friction into competitive advantage.
What You’ll Gain:
- Service design mindsets that help you uncover the issues preventing work from getting done.
- Frameworks for addressing silos and complexity
- A path towards clarity, efficiency, and alignment for your organization
- A template map you can use with your team immediately
Who Should Attend:
Leaders and team members navigating complexity, silos or cross-functional misalignment that are getting in the way.
Cost:
$149
d.school programs are stronger because we encourage participation from a range of people from a broad variety of backgrounds and perspectives.
If you need financial support to participate in this program, please contact dpro@dschool.stanford.edu. Please tell us why this workshop is important to you and why you are applying for aid with the subject line: [short workshop name] Financial Support. Our team will review requests based on availability and contact you with more details.
Meet the Expert:
Jess Kessin is an experienced design executive known for transforming design into a strategic lever for business impact, with service design as a cornerstone of her success. She has been teaching design at Stanford for 18 years and currently serves as Head of Design for Trust & Security at JPMorgan Chase.
This workshop is part of our new virtual series featuring practitioners solving real leadership challenges inside organizations. Check out the other workshops in this series: Leading with Reflection & The Future of Teamwork with AI.
