How might human-centered design finance rebuilding after disaster?
Last year, wildfires in Northern and Southern California destroyed and uprooted towns, neighborhoods, businesses, and most importantly, people’s lives.
Unfortunately, natural disaster scenarios are becoming more frequent and severe due to climate change.
When disaster responders leave affected communities, banks, insurance companies and government agencies are challenged to fund the rebuilding.
The lack of coordinated timelines and transparency with insurance claims, building plans and permits and bank loans frustrate survivors, people trying to rebuild more resilient communities.
The lack of incentives for coordination, and the pre-disaster inequality in household wealth, financial literacy and other situational characteristics makes it hard and unlikely that whole neighborhoods, rather than a single house, will be rebuilt.
Bankers are amongst the most systemically important decision makers funding rebuilding. How might we bring human-centered design to bank’s post-disaster loan approval process?
In this Pop-Out, you will interview Bankers, Bank Regulators and Borrowers to visually map the post-disaster loan approval process from multiple points-of-view, with the goal of revealing better design opportunities.
Then you will work together to produce an immersive storytelling experience for all stakeholders to see how they might take a more human-centered approach to the post-disaster loan approval process, a process where the stories of rebuilt community and household can be better told, shared and funded faster.
You will learn how to design a moment of impact - an Ah Ha moment - to change the hearts and minds of bankers into seeing how innovating the post-disaster loan approval process could benefit all stakeholders.
Lecturer, Management Science & Engineering, Stanford
Seamus Yu Harte
Director of Design Education, InVisionApp Inc.